General Product Questions
What if I don’t see the visual communications product I want on this web site?
We excel at creating customized visual communications products for your applications. Please contact EverWhite customer service at (800) 824-1482 or firstname.lastname@example.org to discuss your specific needs, and we will help you find the ideal visual communications solution.
How do I receive a free sample of the EverWhite surface or a sample of the resurfacing panel?
To request a free sample, please choose one of the following methods:
- Click here to complete our short sample request form
- Call EverWhite customer service at (800) 824-1482
- Fax EverWhite customer service at (262) 250-7176
- Email EverWhite customer service at email@example.com
Are any accessories included with a board or resurfacing panel purchase?
Any board or resurfacing panel 4' × 8' or larger is accompanied by an EverWhite Starter Kit, which includes an EverCloth and a set of four dry erase markers.
What accessories do you have available for purchase?
We offer a wide selection of accessories, including dry erase markers, EverCloth erasers, map rails, exhibit rails, map hook clips, map winders, flag holders, magnets, dry erase seam strips, and accessory kits.
What type of mounting brackets come with EverWhite boards?
All framed boards come with L-shaped mounting brackets as well as the hardware needed for standard installations.
Do EverWhite boards have any sharp edges?
No, they do not have any sharp edges. They are specifically designed to prevent any sharp edges on the frames or the marker trays.
Resurfacing panels do have sharp edges before they are installed, but once properly installed, the edges are shielded by the framing of the resurfaced board and should not pose any kind of safety hazard.
Do the marker trays extend the full length of EverWhite boards?
Yes, our marker trays do extend the full length of the boards.
Can I order a board without the marker tray?
Yes. Simply specify when ordering that you do not want a marker tray. This will not affect the price of your board.
What is the difference between magnetic and non-magnetic EverWhite boards?
There is no difference in the writing surface or appearance, but magnetic EverWhite boards are manufactured with a 24-gauge steel backing that creates a magnetized dry erase surface.
Our most popular framed whiteboards are the magnetic variety, because many people appreciate the convenience of being able to use magnets on their dry erase boards.
What is the largest size of board or resurfacing panel I can order?
The largest single-piece board we can manufacture and ship is 4 ft. in height by 12 ft. in width; however, we often sell multi-piece boards that are connected via a seam strip or H-Channel. Please contact EverWhite customer service at (800) 824-1482 or firstname.lastname@example.org for specific details.
NOTE: Before ordering a large board or resurfacing panel, it is important to confirm that it is not too large to be carried through the building (through doors and stairways) to the room where it is to be installed. Upon request, we can manufacture products in two or more pieces for easier transport.
What is a custom cutting fee?
A custom cutting fee is a small fee charged for the service of cutting your resurfacing panel or whiteboard to a non-standard size.
What is the difference between a map rail and an exhibit rail?
Map rails and exhibit rails both consist of a cork bulletin strip used to hang artwork, notes, announcements, etc.
- Map rails are designed to be mounted on whiteboards. The extra metal flap on a map rail is screwed directly onto the top of a board’s frame. Map rails should not be installed on walls.
- Exhibit rails are designed to be mounted to walls. Hardware for standard installation is included.
What is the EverWhite warranty?
How do I submit a warranty claim?
To file a claim for factory defects in material or workmanship, you must contact an EverWhite customer service representative within one year of purchase.
To file a claim for ghosting or staining on EverWhite dry erase boards, you must contact an EverWhite customer service representative.
EverWhite customer service can be reached for claim submittal by calling (800) 824-1482 or emailing email@example.com.
Are EverWhite boards made in the U.S.A.?
Yes, they are manufactured in Wisconsin.
< Expand Category >
EverWhite Dry Erase Surface
What is the difference between EverWhite whiteboards and porcelain whiteboards?
Please click here to view a comparison between porcelain dry erase surfaces and the EverWhite dry erase surface.
What is the difference between EverWhite whiteboards and melamine whiteboards?
Please click here to view a comparison between melamine dry erase surfaces and the EverWhite dry erase surface.
Why is the EverWhite dry erase surface so resistant to staining?
The unique EverWhite dry erase surface is completely nonporous, which prevents marker ink from penetrating the surface. This results in optimum erasability and stain resistance, with only minimal maintenance required to keep the dry erase surface in pristine condition.
There are many benefits unique to the EverWhite dry erase surface. Click here to learn more about the benefits of choosing EverWhite.
What dry erase markers should I use?
Any type of dry erase marker may be used, but you may find that certain brands of dry erase markers erase more easily than others.
Low-odor dry erase markers are often preferred because they do not have a strong odor, but they are also usually harder to erase than standard dry erase markers. Due to this fact, EverWhite dry erase boards are especially recommended for those who prefer low-odor dry erase markers over standard dry erase markers, because even stubborn low-odor dry erase marker ink can be erased with minimal effort.
Can I use magnets?
Yes, EverWhite boards are available with either a magnetic surface or a non-magnetic surface. When using magnets on an EverWhite board, please use flat, flexible magnets or magnets without sharp edges or protrusions that could scratch the dry erase surface, such as our EverWhite magnets.
To prevent scratching, please do not drag any magnets across the surface.
What kind of erasers should I use?
Over time, dry erase markers usually leave behind particles on whiteboards that resemble dust or residue.
Typical whiteboard erasers often push this dust or residue around the dry erase surface without actually removing it from the surface.
Rather than using a typical whiteboard eraser, we recommend using a microfiber cloth as an eraser, because microfiber cloths are superior for capturing and removing marker ink dust from the dry erase surface. We offer a microfiber cloth called the EverCloth, which is specifically designed to attract and remove marker ink particulates.
Before using other types of whiteboard erasers, please confirm that there are no sharp filaments or edges that would scratch the whiteboard. To receive samples of the EverWhite surface that can be used to test your erasers, please contact EverWhite customer service at (800) 824-1482 or firstname.lastname@example.org.
Can I use your board as a projection surface?
We have a number of customers who use their EverWhite boards as projection surfaces, although the high gloss may create a glare at certain angles.
Is the EverWhite dry erase surface sold in roll form?
No, it is not sold in roll form.
< Expand Category >
Cleaning & Maintenance
What is the covering on the surface of new EverWhite boards?
The writing surface of the EverWhite dry erase board is covered with a protective sheet to prevent damage during transit. Do not remove this protective sheet until the board is installed. Please remove this protective covering after installation, and be sure to clean the board before the first use.
What cleaning products should I use to clean my EverWhite boards?
Over time, dry erase markers may leave behind particles on whiteboards that resemble dust or residue. To keep your EverWhite board looking new, simply clean the surface periodically with water or glass cleaner (such as Windex™). No expensive dry erase board cleaners are required or recommended.
For stubborn marks, using a regular dry erase marker, simply write over the stubborn mark. Then, erase as usual.
How do I remove permanent marker ink?
In the instance that permanent marker is accidentally used, using a regular dry erase marker, simply write over the permanent marker. Then, erase as usual.
To remove permanent marker ink from a large portion of the EverWhite surface, please contact EverWhite customer service at (800) 824-1482 or email@example.com and you will receive information on effective cleaners.
NOTE: It is important that scouring pads or abrasive cleaners are NOT used on the dry erase surface, as this may damage the dry erase surface.
Should I use standard whiteboard cleaners on my EverWhite whiteboard?
We don’t recommend using standard whiteboard cleaners because they contain solvents that may harm indoor air quality, especially in poorly vented areas. They can also be expensive. Some whiteboard cleaners can even leave a residue that will make your whiteboards harder to erase.
< Expand Category >
What methods can I use to submit an order?
What are the quantity price break levels?
When you order any combination of whiteboards, bulletin boards, combination boards, or resurfacing panels in the following quantities, you’ll receive a quantity-based price break, and the per-unit price of each item will be reduced.
Quantity-based price breaks apply when you order:
- 5 or more
- 11 or more
- 26 or more
- 41 or more
What methods of payment do you offer?
A signed quote, a purchase order, or credit card information is required to place your order. We accept Mastercard and VISA.
What are your payment terms?
For credit card orders, payment is due at the time of shipment. For all other forms of payment, payment is due upon receipt.
Can I purchase EverWhite products in stores?
No, because we manufacture EverWhite products and sell them directly to you with no markup from a middleman. This allows you to receive factory-direct prices.
What is your return policy?
All whiteboards and resurfacing panels are made to order, and cannot be returned under normal circumstances. Please contact EverWhite customer service at (800) 824-1482 or firstname.lastname@example.org for any questions.
Is my credit card information secure when I order online?
Yes, everwhiteboards.com has SSL security, which means that you can rest assured that your credit card information is well encrypted and secure.
< Expand Category >
What are your lead times?
Our standard lead time is 10 to 14 calendar days. We also offer “Quick Ship” items that are guaranteed to ship within three business days. Click here to view our selection of Quick Ship items. If you need a product quickly that is not available in our selection of Quick Ship items, we may be able to expedite it for a small fee via our “Priority Service” program. Please call EverWhite customer service at (800) 824-1482 to request “Priority Service”.
Can I expedite my order?
Certainly! Please call EverWhite customer service at (800) 824-1482 to order expedited products.
We also offer “Quick Ship” items that are guaranteed to ship within three business days. Click here to view our selection of Quick Ship items.
How will my order be shipped?
Most EverWhite dry erase boards and resurfacing panels are shipped via freight trucks. Please allow two to five days for shipping within the continental United States.
If a board is small, it can be shipped via UPS. For any questions on how your boards will be shipped, please contact EverWhite customer service at (800) 824-1482 or email@example.com.
Where do EverWhite boards ship from?
They are shipped from the Milwaukee, WI metro area.
Can I have products shipped to a residential address?
Yes, but freight providers charge additional fees for delivering to residential addresses. Please contact EverWhite customer service at (800) 824-1482 or firstname.lastname@example.org for specific details.
How will my order be packaged?
The packaging method we use depends on the size of your shipment and the number of items in your order. Please contact EverWhite customer service at (800) 824-1482 or email@example.com for specifics on how your order will be packaged.
Do you include freight in the price of the boards?
No. While some whiteboard manufacturers include freight in the price of the boards, they are actually distributing freight costs among all customers, regardless of their location, by making the average freight charge a part of the purchase price. We base freight charges on product weight and shipping location, which ensures that you will never pay too much for freight. Please contact EverWhite customer service at (800) 824-1482 or firstname.lastname@example.org for any questions regarding freight charges.
Do someone from my organization need to be present when my order is delivered?
Yes. Large packages, such as whiteboards, generally get delivered by a common LTL freight carrier. As is common in all truck deliveries, these deliveries are dock-to-dock or tailgate only. Inside delivery service is available, but a fee may apply. The fee is determined by the freight carrier, and we can make arrangements ahead of time for you. To have inside delivery service arranged, please contact EverWhite customer service at (800) 824-1482 or email@example.com. If you do not request inside delivery, you will need to have personnel available to unload your order when it is delivered.
What if my product is damaged during shipping?
Your delivery should arrive in good condition. Please unpack and inspect your delivery to check for concealed damage before signing the delivery receipt. In case of damages, please follow this procedure to ensure prompt resolution or credit:
- You have the right to reject the shipment. Should that occur, the shipment will be returned to EverWhite, and EverWhite will file a freight claim on your behalf.
- If you accept the damaged shipment, in order for EverWhite to file a freight claim on your behalf, you must note the nature of the damage on your delivery receipt. Make sure the delivery person also notes damage information on the delivery receipt. Please save all damaged product and damaged cartons for inspection purposes.
- Please notify your EverWhite customer service representative promptly at (800) 824-1482 or firstname.lastname@example.org. You have 15 days to report concealed damage, or EverWhite will not be able to file a freight claim on your behalf.
What are your hours for customer pickup of completed orders?
Our docks are open for customer pick-up from 8 AM to 3 PM CST, Monday through Friday.
What is the address for customer pickup of completed orders?
The address for customer pickup is:
N92 W14555 Anthony Avenue
Menomonee Falls, WI 53051
< Expand Category >
Will the graphics on my custom printed whiteboard wear off over time?
No, they will not wear off over time. Unlike other printed whiteboards, EverWhite custom printed whiteboards have graphics embedded under the dry erase surface. This creates a smooth writing surface with vibrant graphics that will never wear away.
Can you print logos, photos, etc. on custom printed whiteboards?
Yes, we can print any graphics you’d like. If you provide the graphics, it must adhere to our graphics guidelines.
How do I submit art for a custom printed whiteboard?
For print-ready artwork you may email files to email@example.com.
Do you offer design services for custom printed whiteboards?
Yes, we will gladly design the graphics for your custom printed whiteboard(s). Please contact EverWhite customer service at (800) 824-1482 or firstname.lastname@example.org to discuss graphics possibilities.
< Expand Category >
EverEZ Resurfacing Panels
What kinds of boards can be resurfaced with EverEZ Resurfacing Panels?
EverEZ Resurfacing Panels are designed for resurfacing green or black slate chalkboards, melamine whiteboards, or porcelain whiteboards. Resurfacing panels cannot be used on vinyl surfaces, because vinyl surfaces do not provide adequate adhesion.
Please contact EverWhite customer service at (800) 824-1482 or email@example.com to discuss any installation applications or to request a sample resurfacing panel.
How do I determine what size to specify when ordering a resurfacing panel?
Convenient resurfacing panel measuring instructions are available to walk you through the process of determining what size to order. Click here for the resurfacing panel measuring instructions & measurement form.
EverWhite customer service representatives are also available to help you with the process. For assistance, call (800) 824-1482 or email firstname.lastname@example.org.
What kind of adhesive is used on EverEZ Resurfacing Panels?
A factory-applied industrial strength pressure-sensitive adhesive is used to ensure permanent adhesion of resurfacing panels.
Do I need any additional adhesives to install my resurfacing panel?
No, you do not need any additional adhesives.
Will I be able to remove a resurfacing panel if I don’t install it correctly?
Resurfacing panels are backed with a very aggressive pressure-sensitive adhesive to ensure permanent adhesion. Depending on the surface the resurfacing panel is adhered to, removing the resurfacing panel may or may not be possible. Please call EverWhite customer service at (800) 824-1482 for instructions on how to attempt to remove a resurfacing panel.
Is it possible for me to cut a resurfacing panel?
It may be possible, but it requires a certain type of industrial shear, and we do not recommend attempting to cut resurfacing panels yourself. To ensure that your resurfacing panel is not damaged when it is cut, we offer custom cutting for a small fee.
When should I resurface vs. replace my old chalkboards and whiteboards?
Generally speaking, if your old chalkboards or whiteboards have sturdy, decent frames, you should consider resurfacing them. If your old chalkboards or whiteboards have frames that are well past their prime, disposing of the old boards and replacing them is most likely the best option.
< Expand Category >
What is “ghosting”?
The term “ghosting” refers to the effect that occurs when remnants of marks made on a whiteboard are left behind even after erasing.
Do you have CAD drawings, specs, or BIM models available?
Don’t see your question listed? Please contact EverWhite customer service at (800) 824-1482 or email@example.com.