Whiteboard Frequently Asked Questions

The writing surface of the EVERWhite dry erase board is covered with a protective sheet to prevent damage during transit. Do not remove this protective sheet until the board is installed. Remove the protective covering after installation, and clean the board before the first use.

Clean the EVERWhite whiteboard surface periodically with water or glass cleaner (such as Windex™). No expensive dry erase board cleaners are required or recommended. For stubborn marks, simply write over the stubborn mark with a dry erase marker. Then, erase as usual.

If permanent marker is used, simply write over the permanent marker ink with a dry erase marker. Then, erase as usual. To remove permanent marker ink from a large portion of the EverWhite surface, contact EverWhite customer service at (800) 335-7319 or sales@everwhiteboards.com and you will receive information on effective cleaners. NOTE: It is important that scouring pads or abrasive cleaners are NOT used on the dry erase surface, as this may damage the dry erase surface. See full instructions.

We don’t recommend using standard whiteboard cleaners because they contain solvents that may harm indoor air quality, especially in poorly vented areas. They can also be expensive. Some whiteboard cleaners can even leave a residue that will make your whiteboards harder to erase.

Please click here to view a comparison between porcelain dry erase surfaces and the EverWhite dry erase surface.

Please click here to view a comparison between melamine dry erase surfaces and the EVERWhite dry erase surface.

The unique EVERWhite dry erase surface is completely nonporous, which prevents marker ink from penetrating the surface. That results in optimum erasability and stain resistance, with only minimal maintenance required to keep the whiteboard surface in pristine condition. There are many benefits unique to the EVERWhite dry erase surface.

Any brand of dry erase marker may be used on a whiteboard, but you may find that certain brands of dry erase markers erase more easily than others. Low-odor dry erase markers are often preferred because they do not have a strong odor, but they are also usually harder to erase than standard dry erase markers. Due to this fact, EVERWhite dry erase boards are especially recommended for those who prefer low-odor dry erase markers over standard dry erase markers, because even stubborn low-odor dry erase marker ink can be erased with minimal effort.

Yes, EVERWhite whiteboards are available with either a magnetic surface or a non-magnetic surface. When using magnets on an EVERWhite board, use flat, flexible magnets or magnets without sharp edges or protrusions that could scratch the dry erase surface. EVERWhite magnets are the type recommended. To prevent scratching, do not drag any magnets across the surface.

There is no difference in the writing surface or appearance, but magnetic EVERWhite magnetic whiteboards are manufactured with a 24-gauge steel backing that creates a magnetized dry erase surface. Our most popular framed whiteboards are the magnetic variety, because many people appreciate the convenience of being able to use magnets on their dry erase boards.

Over time, dry erase markers usually leave behind particles on whiteboards that resemble dust or residue. Typical whiteboard erasers often push that dust or residue around the dry erase surface without actually removing it from the surface. Rather than using a typical whiteboard eraser, we recommend using a microfiber cloth as an eraser, because microfiber cloths are superior for capturing and removing marker ink dust from the dry erase surface. We offer a microfiber cloth called the EverCloth, which is specifically designed to attract and remove marker ink particulates. Before using other types of whiteboard erasers, please confirm that there are no sharp filaments or edges that would scratch the whiteboard. To receive a sample of the EVERWhite surface that can be used to test your erasers, contact EVERWhite customer service at (800) 335-7319 or service@everwhiteboards.com.

EVERWhite's ULTÍmatte matte surface whiteboards are ideal for use as projection surfaces. The matte surface prevents glare from projectors and room lights. These boards are 5 feet tall.

No, it is not sold in roll form but we do sell sized whiteboard panels.

Yes, EVERWhite's ULTÍmatte boards are 5 feet tall. We offer 5x6, 5x8, 5x10 and 5x12 boards with a non-glaring, matte surface.

Any board or resurfacing panel 4' × 8' or larger is accompanied by an EverWhite Starter Kit, which includes an EverCloth and a set of four dry erase markers. Buyers can choose a marker tray for any board at no additional cost.

We offer a wide selection of accessories, including dry erase markers, EverCloth microfiber wipes, map rails, exhibit rails, map hook clips, map winders, flag holders, magnets, dry erase seam strips, and accessory kits.

All framed boards come with L-shaped mounting brackets as well as the hardware needed for standard installations.

No, EVERWhite whiteboards do not have any sharp edges. They are specifically designed to prevent any sharp edges on the frames or the marker trays. Whiteboard resurfacing panels do have sharp edges before they are installed, but once properly installed, the edges are shielded by the framing of the resurfaced board and should not pose any kind of safety hazard.

Yes, our marker trays do extend the full length of the boards.

Yes. Simply specify when ordering that you do not want a marker tray. This will not affect the price of your board.

The largest standard single-piece board we can manufacture and ship is 4 ft. in height by 12 ft. in width. We also manufacture boards in custom sizes and custom shapes. We often sell multi-piece boards that are connected via a seam strip or H-Channel. Contact EverWhite customer service at (800) 335-7319 or sales@everwhiteboards.com for specific details. NOTE: Before ordering a large board or resurfacing panel, it is important to confirm that it is not too large to be carried through the building (through doors and stairways) to the room where it is to be installed. Upon request, we can manufacture products in two or more pieces for easier transport.

A custom cutting fee is a small fee charged for the service of cutting your resurfacing panel or whiteboard to a non-standard size.

Map rails and exhibit rails both consist of a cork bulletin strip used to hang artwork, notes, announcements, etc. Map rails are designed to be mounted on whiteboards. The extra metal flap on a map rail is screwed directly onto the top of a board’s frame. Map rails should not be installed on walls. Exhibit rails are designed to be mounted to walls. Hardware for standard installation is included.

We offer a one-year manufacturing warranty on all products, and in addition, we offer a lifetime surface warranty against ghosting or staining on EverWhite dry erase boards. Contact EVERWhite customer service at (800) 335-7319 or sales@everwhiteboards.com for further details.

To file a claim for factory defects in material or workmanship, contact an EVERWhite customer service representative within one year of purchase. To file a claim for ghosting or staining on EVERWhite dry erase boards, contact an EverWhite customer service representative any time after purchase. EverWhite customer service can be reached for claim submittal by calling (800) 335-7319 or emailing sales@everwhiteboards.com.

You may submit an order by phone, fax, email, or online. Phone: (800) 335-7319 Email: sales@everwhiteboards.com Online: Click here to visit our online store.

When you order any combination of whiteboards, bulletin boards, combination boards, or resurfacing panels in the following quantities, you’ll receive a quantity-based price break, and the per-unit price of each item will be reduced. Escalating quantity-based price breaks apply when you order: 5-14, 15 or more.

A signed quote, a purchase order, or credit card information is required to place your order. We accept Visa, Mastercard, Discover and AMEX.

For credit card orders, payment is due at the time of ordering. For all other forms of payment, payment is due upon receipt.

No, because we manufacture EVERWhite products and sell them directly to you with no markup from a middleman. This allows you to receive factory-direct prices.

All whiteboards and resurfacing panels are made to order, and cannot be returned under normal circumstances. Please contact EVERWhite customer service at (800) 335-7319 or sales@everwhiteboards.com for any questions.

Yes, everwhiteboards.com has SSL security, which means that you can rest assured that your credit card information is well encrypted and secure.

Our standard lead time is 7 to 10 business days. We also offer “Quick Ship” items that are guaranteed to ship in 3 to 5 business days. Contact us for expedited service, (800) 335-7319.

EVERWhite offers expedited shipping. We also offer “Quick Ship” items that are guaranteed to ship in 3 to 5 business days. Call (800) 335-7319 to request expedited delivery.

Most EVERWhite dry erase boards and resurfacing panels are shipped via freight trucks. Please allow two to five days for shipping within the continental United States. If a board is small, it can be shipped via UPS. For any questions on how your boards will be shipped, contact EverWhite customer service at (800) 335-7319 or sales@everwhiteboards.com.

EVERWhite products are shipped from our metropolitan Philadelphia facilities in Warminster, PA.

Yes, but freight providers charge additional fees for delivering to residential addresses. Contact EVERWhite customer service at (800) 335-7319 or sales@everwhiteboards.com for specific details.

The packaging method we use depends on the size of your shipment and the number of items in your order. Contact EVERWhite customer service at (800) 335-7319 or sales@everwhiteboards.com for specifics on how your order will be packaged. Read more about our packaging.

No. While some whiteboard manufacturers include freight in the price of the boards, they are actually distributing freight costs among all customers, regardless of their location, by making the average freight charge a part of the purchase price. We base freight charges on product weight and shipping location, which ensures that you will never pay too much for freight. Contact EVERWhite customer service at (800) 335-7319 or sales@everwhiteboards.com for any questions regarding freight charges.

Yes. Large packages, such as whiteboards, generally get delivered by a common LTL freight carrier. As is common in all truck deliveries, these deliveries are dock-to-dock or tailgate-only. Inside delivery service is available, but a fee may apply. The fee is determined by the freight carrier, and we can make arrangements ahead of time for you. To have inside delivery service arranged, please contact EVERWhite customer service at (800) 335-7319 or sales@everwhiteboards.com. If you do not request inside delivery, you will need to have personnel available to unload your order when it is delivered.

Your delivery should arrive in good condition. Please unpack and inspect your delivery to check for concealed damage before signing the delivery receipt. In case of damages, please follow this procedure to ensure prompt resolution or credit: You have the right to reject the shipment. Should that occur, the shipment will be returned to EVERWhite, and EverWhite will file a freight claim on your behalf. If you accept the damaged shipment, in order for EverWhite to file a freight claim on your behalf, you must note the nature of the damage on your delivery receipt. Make sure the delivery person also notes damage information on the delivery receipt. Save all damaged products and damaged cartons for inspection purposes. Please notify your EverWhite customer service representative promptly at (800) 335-7319 or sales@everwhiteboards.com. You have 2 days to report damage, or EverWhite will not be able to file a freight claim on your behalf.

Our docks are open for customer pick-up from 8 a.m. to 4 p.m. Eastern Time, Monday through Friday.

The address for customer pickup is: EverWhite, 184 Railroad Drive, Warminster, PA 18974

EverEZ Resurfacing Panels are designed for resurfacing green or black slate chalkboards, melamine whiteboards, or porcelain whiteboards. Resurfacing panels cannot be used on vinyl surfaces, because vinyl surfaces do not provide adequate adhesion. Contact EverWhite customer service at (800) 335-7319 or sales@everwhiteboards.com to discuss any installation applications or to request a sample resurfacing panel.

Convenient resurfacing panel measuring instructions are available to walk you through the process of determining what size to order. Click here for the resurfacing panel measuring instructions & measurement form. EverWhite customer service representatives are also available to help you with the process. For assistance, call (800) 335-7319 or email sales@everwhiteboards.com.

A factory-applied industrial strength pressure-sensitive adhesive is used to ensure permanent adhesion of resurfacing panels.

No, you do not need any additional adhesives to adhere replacement panels.

Resurfacing panels are backed with a very aggressive pressure-sensitive adhesive to ensure permanent adhesion. Depending on the surface the resurfacing panel is adhered to, removing the resurfacing panel may or may not be possible. Please call EverWhite customer service at (800) 335-7319 for instructions on how to attempt to remove a resurfacing panel.

It may be possible, but it requires a certain type of industrial shear, and we do not recommend attempting to cut resurfacing panels yourself. To ensure that your resurfacing panel is not damaged when it is cut, we offer custom cutting for a small fee.

Generally speaking, if your old chalkboards or whiteboards have sturdy, decent frames, you should consider resurfacing them. If your old chalkboards or whiteboards have frames that are well past their prime, disposing of the old boards and replacing them is most likely the best option.

The term “ghosting” refers to the effect that occurs when remnants of marks made on a whiteboard are left behind even after erasing. That is usually caused by ink seeping into the pores of a non-EverWhite whiteboard surface.

Yes, we do. Please see our architectural resources for CAD drawings, specs, or BIM models.

To request a sample, please choose one of the following methods: 1) Click here to complete our short sample request form, 2) Call EVERWhite customer service at (800) 335-7319, 3) Email EVERWhite customer service at sales@everwhiteboards.com